Quality is of the utmost importance to Locaria as we recognise it is a key consideration for our clients. The Quality policy sets out the guiding principles for how we will ensure a culture where quality is embedded throughout, ensuring success for our clients and respect for the languages and culture in which we work.
The Organisation operates a Quality Management System that has gained ISO 9001 : 2015 and ISO 17100 : 2015 certification, including aspects specific to its scope of certification.
The management is committed to:
1. Develop and improve the Quality Management System
2. Continually improve the effectiveness of the Quality Management System
3. The enhancement of customer satisfaction.
Locaria recognises that Quality Management is an important part of our activities and is based upon a culture of continuous improvement and striving for excellence. The key objectives of our Quality Framework are closely aligned to our Values:
Through the purposeful management of quality and continuous improvement, Locaria is committed to providing an excellent service that our customers and their customers can rely on.