Quality Policy
Company Statement
Quality is of the utmost importance to Locaria as we recognise it directly impacts the success of our clients and the integrity of the languages and cultures we work with. This policy defines our commitment to embedding quality into everything we do.
Locaria Limited is committed to delivering reliable, accurate, and high-quality language and content services that meet customer, legal, and regulatory requirements, on time and within agreed expectations.
The organisation operates a Quality Management System certified to ISO 9001:2015 and ISO 17100:2015, covering all activities within the scope of our certification.
Top management is committed to:
Maintaining and continually improving the effectiveness of our Quality Management System
Ensuring our processes are efficient, controlled, and focused on prevention as well as improvement
Providing the resources, training, and support our teams need to deliver consistent quality
Enhancing customer satisfaction through performance monitoring, feedback, and collaboration
We foster a culture of accountability, continuous learning, and cross-team collaboration to ensure quality is everyone’s responsibility.
This Quality Policy provides the framework for setting and reviewing our quality objectives and is communicated across the organisation.
Quality Objectives
Locaria recognises that Quality Management is an important part of our activities and is based upon a culture of continuous improvement and striving for excellence. The key objectives of our Quality Framework are closely aligned to our Values:
| Locaria Value | Quality Objective |
| We Take Content Further | Helping our clients connect and build excitement across borders and communities is our purpose. We elevate content to be equally engaging in any language, media and across channels. |
| We Grow Together | We continually seek opportunities across all channels and services that will drive growth and performance. By integrating in our clients’ teams, we can be consultative and deliver long lasting value. |
| Celebrating Individuality | Locaria is global by nature. We are an eclectic team. By encouraging individuality, we have a breadth of cultural resources and insights and are able to attract and retain the best talent. |
| Doing good along the way | Positively impacting society is very important to us. We encourage our people to invest their time, resources and energy into volunteering within the community and the environment; to ensure that we continue to build a sustainable model of philanthropy as we grow. |
| With Care | We look after each other so we can be at our best for our clients. We care about our clients’ brands and success because it allows us to create our best work. |
Through the purposeful management of quality and continuous improvement, Locaria is committed to providing an excellent service that our customers and their customers can rely on.